Efficiency
PEC reduces steps, time and costs, simplifying processes for public administrations, businesses and professionals.
Italian excellence European future
Millions of certified emails, millions of stories
Over the past twenty years, PEC has become an integral part of Italy's digital infrastructure. Today, millions of mailboxes and billions of messages reflect how deeply it is embedded in everyday life, business operations and public administration.
20M
Approximately 20 million active PEC mailboxes in Italy
3.5B
Messages with legal validity exchanged annually
Beyond compliance
Beyond regulatory compliance, PEC is used for tax matters, public tenders, contracts, business communications, education and healthcare
Everyday life
78% of professionals use PEC daily or weekly, while 60% of public administrations use it daily and 45% of citizens use it weekly or monthly
IDC, Survey on Certified Email (PEC) in Italy – White Paper, Doc #EUR254816126, October 2026.
The conference in a nutshell
PEC: an Italian success story worth protecting and promoting across Europe
For twenty years the conference has been tracing the evolution of PEC messaging, now a strategic digital asset and an established standard for legally binding communication. With roughly 20 million active mailboxes, PEC has become an integral part of public administrations, businesses, professionals and citizens, even extending beyond the areas in which it is required by law.
The data and use cases presented demonstrate PEC's tangible benefits for Italy: simpler processes, lower costs, shorter processing times and greater efficiency. Looking ahead, the conference also explored how to build on this Italian achievement and develop it further within the European framework of eIDAS 2.0, EUDI Wallet and Business Wallet, towards an integrated and interoperable ecosystem.
Millions of PEC messages, millions of stories
Behind every PEC message is a story.
Francesca has been running her gelateria for years. When she decides to renovate, rebrand and expand her business, she faces a series of administrative procedures, permits and certifications involving different parties. Each has a role to play, and PEC helps streamline communications throughout the process.
As Francesca's story shows, PEC has become part of everyday life in Italy, supporting essential communications and processes involving businesses, professionals, citizens and public administrations.
Ready for Europe
A shared vision for an interoperable European digital ecosystem
In 2025, Aruba and Asseco used a proof of concept to demonstrate interoperability between different national systems, enabling the cross-border exchange of certified communications.
Today, that pilot project has evolved into a joint venture aimed at creating a European hub open to qualified providers and capable of connecting different systems and standards.
This initiative builds on the Italian experience: a regulated, multi-provider, interoperable model that can contribute to a shared European ecosystem.
Deep dives
Research on PEC in Italy and its future in Europe
Research, position papers and other materials presented at the conference, exploring PEC's role in Italy and its potential development across Europe.
PEC: adoption, use cases and prospects for interoperability within the European digital ecosystem
A study of certified email (PEC) adoption, its main use cases and the prospects for cross-border interoperability between EU countries.
The success of PEC
Twenty years after its introduction, PEC has become a strategic asset and an integral part of Italy's digital communications infrastructure.
PEC benefits and opportunities: a pillar of future digital services
An analysis of PEC’S economic and social impact, the main benefits it has generated and its future prospects.
A shared vision for an interoperable European digital ecosystem
Institutional guidelines to promote digital cooperation and interoperability between European systems.